But you shouldn’t have bad feelings about your costume purchase! At Costumes Crazy Shop, we want every Jedi, Sith, Rebel, and Imperial soldier to be completely satisfied with their galactic gear.
Our Return Policy Mission
Just as the Rebel Alliance stands for freedom, we stand behind our products. If your costume doesn’t fit right, arrives damaged, or simply isn’t what you expected (maybe you thought you were getting Darth Vader but feel more like Jar Jar Binks), we’re here to help.
Return & Exchange Timeline
You have 15 days from the delivery date to initiate returns or exchanges. That’s faster than the Millennium Falcon making the Kessel Run!
Condition Requirements
To be eligible for return or exchange, items must be:
- In original condition (unworn, unaltered, and undamaged)
- In original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
⚠️ Non-Returnable Items
Some items in our galaxy cannot be returned due to safety and hygiene reasons:
- Electronic Lightsabers (once activated, they’re yours forever)
- Costume Accessories that have been opened or used
- Any item that has been worn, altered, or damaged
- Items not in original condition
The Return Process – Simpler Than Training a Youngling
- Contact Our Command Center: Email us at [email protected] within 15 days of delivery
- Provide Your Mission Details: Include your order number and reason for return
- Receive Your Return Authorization: We’ll send you a Return Authorization Number and shipping instructions
- Ship Your Items Back: Package everything securely and ship to our headquarters
- Inspection & Processing: Our quality control droids will inspect the returned items (2-3 business days)
- Mission Complete: Receive your refund or exchange!
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service – even the Force can’t help find lost packages!
Refunds – The Credits Return to Your Account
Once your return is processed and approved:
- Refund Time: 5-10 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchanges – Switching Sides Like a True Jedi
Need a different size or color? Prefer Kylo Ren over Darth Vader? We’ll happily exchange your item for something else in our collection, subject to availability.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Message Template:
Dear Costumes Crazy Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [List the items]
Reason for Return/Exchange: [Please describe why you’re returning/exchanging]
Preferred Solution: [Refund / Exchange for (specific item)]
Please let me know the next steps at your earliest convenience.
May the Force be with you,
[Your Name]
Damaged or Defective Items
If your item arrived damaged or defective (even C-3PO has bad days), contact us immediately at [email protected]. We’ll send a replacement faster than lightspeed and cover return shipping for the damaged item.
International Returns
Since we serve Rebel and Imperial forces across the galaxy (excluding some remote areas in Asia and other regions), international returns are accepted following the same policy. Additional shipping times and customs documentation may apply.
Need Help With Your Return?
Our team of Star Wars fanatics is ready to assist you!
Email: [email protected]
Address: 4561 Cantebury Drive, Garden City, US 11530
We’ll respond faster than Han Solo can shoot first!
“Remember, the Force will be with you… always, especially when dealing with returns and exchanges!” – The Costumes Crazy Shop Team